Return Policy
Step-by-step instructions for product returns and reverse logistics.
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Last Updated: August 16, 2026
1. Return Procedure
If you receive a damaged or incorrect beauty product:
- Go to My Orders on our website and click Request Refund / Return.
- Upload a clear photo showing the item defect or wrong shipment.
- Our customer care team will review your request within 24 hours.
- Our courier partner will arrange pickup or you may drop it off at our salon suite.
2. Return Shipping Costs
If the return is due to our error (damaged, defective, or incorrect product), Sonamsonali Beauty Parlour covers 100% of return shipping costs.
Have questions about our Return Policy?
Our customer support & salon reception team is here to assist you 7 days a week.