Refund Policy
Clear guidelines on product refunds, replacement eligibility and processing times.
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Last Updated: August 16, 2026
1. Refund Eligibility Period
Customers may request a refund or replacement within 7 days of delivery for defective, damaged, or incorrect cosmetic products.
2. Conditions for Refund
To qualify for a full refund or exchange:
- The product must be in its original packaging with safety seals intact (unless reporting transit damage).
- Proof of purchase (Order Code or Receipt) must be provided.
- Clear photographic or video evidence must be submitted via our customer portal or WhatsApp.
3. Non-Refundable Items
For hygiene and sanitary reasons, opened lipsticks, used eyeliner pencils, custom bridal kits, and used makeup sponges cannot be returned unless verified defective upon arrival.
4. Refund Processing Time
Approved refunds are processed within 2 to 4 business days via original payment method, digital wallet (eSewa / Khalti / Bank transfer), or instant store credit based on your preference.
Have questions about our Refund Policy?
Our customer support & salon reception team is here to assist you 7 days a week.